11310 Prospect Drive
Suite 10 Box 174 Jackson, CA 95642
Email: support [at] popularthreadz.com
What kind of shirts do you print on? We proudly use super soft 100% ringspun cotton American Apparel t-shirts
Do you recommend any specific washing instructions? Designs will last the longest if shirts are machine-washed inside-out in cold water. Be sure to wash dark colors separately, and don’t iron the design or have the shirt dry cleaned! Also, hang drying the shirts is preferable, but not necessary.
Can I change my order? If you find that you’ve made an error in the order, please contact us immediately using this form. We’ll do our best to correct the error. Orders that have already been processed cannot be changed. In this case you’ll have to send it back once you receive it. Unfortunately, in such case, we are unable to reimburse the shipping charges.
How much is shipping?Shipping is available from DHL, FedEx, USPS and other couriers and is calculated at the time of checkout.
Additional costs due to duties, taxes and brokerage may appear on orders outside of the United States. Unfortunately, customs and countries outside of the USA, sometimes place a steep tax on packages arriving in countries across the world from the USA. We do not control these taxes.
How long to orders take to ship? Generally, orders can take 3-5 business days to ship from the warehouse.
I placed a large order but it was canceled and refunded? We now require the billing address and shipping address to be matching on orders of over $100 unless paid through paypal. If they are not the same, your order will be canceled and refunded. International orders now require the billing address and shipping address to be matching unless paid through paypal.
How to I return a shirt? If you’ve received the wrong product or the item is defective, you may choose to either be issued a store credit or to exchange it for a different item of equal value. Use the contact form and we will inform you how and where to send the return. If you need to exchange an item for a different size than you ordered you are responsible for the postage.
What forms of payment do you accept? We gladly accept Visa, MasterCard, Through Paypal we accept Visa, MasterCard, American Express, Discover and Paypal.
How secure is this store? Your payment information is completely safe. All sensitive information always is transmitted via secure HTTPS channel. Moreover our checkout is also a PCI DSS validated Level 1 Service Provider which is the gold standard for e-commerce solutions worldwide.